F.A.Q.s
Here are answers to some of the most common questions we get.
If you can't find the information you need, please don't hesitate to contact us.
Products
How will I receive my products?
After checking out through FastSpring, you will receive an email with a redemption code to download your products using Pulse Downloader.
How long do I have to download my new purchase?
Your products will be stored in your free Pulse account indefinitely. You may download them up to ten times. For additional downloads, please contact us to reset the download limit.
Do your products work with the free Kontakt Player?
For the moment, no. Our products require version 6.7 or higher of the full retail version of Kontakt.
Are your samples royalty-free?
Our products can be used royalty-free as long as they are used within the context of a derivative musical work (a new composition/production made by you). For more information, check out our End User License Agreement.
Payment and Returns
What is your return policy?
Due to the nature of our product, we do not offer returns. Please review the product specifications and compatibiliy requirements before purchasing. That said, customer satisfaction is very important to us, so please contact us with any issues and we will do our best to help.
What is FastSpring?
FastSpring is the secure payment service we use and the merchant of record for your purchase. Transactions will show up as 'FastSpring' on your credit card statement or payment history.
Do you offer discounts?
We do not offer any discounts other than those currently displayed on our website. To learn about special offers, please subscribe to our newsletter.
Can I upgrade to a bundle?
We don't offer complete-my-bundle offers at this point. However, if you've purchased all the products in a bundle separately, contact us and we'll send you any bonus content.